Product Returns

We offer a hassle free return period for 30 days. The valid period for return starts from the original date of purchase. Opening a Return Merchandise Authorisation RMA would be the first step in starting this process, please fill online return form. Return shipping is the buyer’s responsibility.

Requesting a Return Merchandise Authorisation (RMA)

This process initiates a refund, exchange, or begins the warranty process. Please complete the online RMA form. Your return request will be processed for you by our customer service staff. Most RMAs are processed within 2 business day. Once an RMA number is given it remains valid for 10 business days. If the RMA is not responded to within this timeframe, the RMA will be closed and a new one must be initiated.

Broken in transit

Breakages must be reported within five working days of receipt of delivery to enable us to claim with our carriers. Unfortunately, any claim outside of this period cannot be supported. When a damage occurs, our representatives will retrieve any needed information and images from you to open the damage claim. Once the claim has been opened a replacement product will be shipped, free of additional charge.

Ordered in error / No longer required

If you have ordered the wrong item by mistake or your customer no longer requires the lamp, you will have 30 days from the day of invoice to request the return. These lamps must be returned uninstalled, unused, and sealed where applicable. 20% restocking fee applies if a lamp can be returned to stock.